Privacy Policy

Last updated: August 2026

At City Cloth House (“we”, “us”, “our”), operating the website cityclothhouse.shop, your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described below.

Information We Collect

When you shop with us or contact us, we may collect:

Your name, phone number, email address and delivery address.
Order details such as products purchased, quantity and amount.
Communication you send us via WhatsApp, call, email or social media.
Basic technical data (device, browser, IP) collected automatically to keep the site secure and working.

We do not store your full card or bank details on our servers. Any online payment is handled directly by the relevant payment provider.

How We Use Your Information

To process, confirm and deliver your orders.
To contact you about your order status via WhatsApp, call or SMS.
To handle exchanges, returns and customer support.
To improve our products, website and service.
To send offers or updates — only if you have agreed to receive them.

Sharing Your Information

We never sell your personal information. We only share what is necessary with:

Courier and delivery partners, to ship your order.
Payment providers, to process online payments securely.
Authorities, if required by law.

Data Security

We take reasonable steps to protect your information from loss, misuse and unauthorised access. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

Cookies

Our website may use cookies to remember your cart, keep you signed in and understand how the site is used. You can disable cookies in your browser settings, but some features may not work properly.

Your Rights

You may contact us at any time to:

Ask what information we hold about you.
Correct or update your details.
Request deletion of your data (where we are not legally required to keep it).
Opt out of marketing messages.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated date.

If you have any questions about this policy or your data, please contact:

City Cloth House

Proprietor: Sarfraz Bilal

Phone / WhatsApp: 0317 4960742

Email: info@cityclothhouse.shop

Office No. 1, Ada Jhok Yar Shah, Link Road, Chabri Bala, P/O Chabri Bala, Near Islamic Public High School, Dera Ghazi Khan.